1. Introduction
At The Complete Equation, we are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you utilize our online mathematics tutoring services. By using our platform, you consent to the data practices described in this policy.
2. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked with you. This includes:
- Personal Identifiers: Name, email address, and contact number.
- Academic Data: Student grade level and learning objectives.
- Technical Data: IP address, browser type, and usage patterns on our website.
3. How We Process Your Data
Your data is processed to provide a seamless educational experience through our primary partners:
- Microsoft Teams: We use Microsoft Teams for delivering live 1-to-1 sessions. Data transmitted during sessions (audio/video) is processed by Microsoft in accordance with their privacy standards.
- Razorpay: Online financial transactions are handled by Razorpay. We do not store credit card or bank login credentials on our servers.
- Direct Bank Transfer: For manual transfers, we process transaction IDs and billing details to issue valid tax invoices.
4. Use of Information
We use the information we collect to manage your tutoring schedule, process payments for GST compliance, and communicate administrative updates. We also utilize session recordings exclusively for internal quality control and as a revision resource for the student.
6. Data Security
We implement a variety of security measures to maintain the safety of your personal information. All academic records and session links are restricted to authorized personnel and the specific student/parent associated with the account.
7. Your Rights
You have the right to access, correct, or request the deletion of your personal data. If you wish to exercise these rights or opt-out of session recordings, please contact our privacy team at the email provided below.